Effective Date: 08 October 2026
Welcome to GetMyDrive. These Terms & Conditions govern your access to and use of the GetMyDrive website, mobile applications, services, and self-drive vehicle rental facilities.
By registering, booking, accessing, or using any GetMyDrive vehicle or service, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.
If you do not agree with any part of these Terms, please do not use our services.
GetMyDrive is a self-drive car rental service operated by Monter Smart Drive Pvt. Ltd. ("GetMyDrive", "we", "us", or "our").
GetMyDrive provides vehicles to eligible customers for self-drive rental purposes, subject to vehicle availability, customer eligibility, verification, payment, and these Terms & Conditions.
GetMyDrive may operate through multiple vehicle locations, hubs, delivery points, and designated pickup and drop-off locations.
To rent and drive a vehicle through GetMyDrive, the customer must:
Be legally eligible to drive a motor vehicle in India.
Possess a valid Indian driving licence appropriate for the rented vehicle.
Provide valid identification and verification documents requested by GetMyDrive.
Provide accurate personal, contact, and payment information.
Successfully complete GetMyDrive's verification/KYC process where applicable.
Meet any minimum age or other eligibility requirements specified for the vehicle or booking.
Have a valid payment method for completing the booking and applicable charges.
GetMyDrive reserves the right to refuse or cancel a booking if the customer does not satisfy the eligibility or verification requirements.
Customers may be required to submit or verify documents including, but not limited to:
Aadhaar Card
Driving Licence
PAN Card
Passport, where applicable
Other government-issued identification
Additional documents reasonably required for verification
All documents must be valid, genuine, and belong to the customer making the booking.
Providing false, altered, expired, fraudulent, or misleading documents may result in immediate cancellation of the booking and may lead to additional legal action where applicable.
GetMyDrive may use authorised third-party verification services to verify customer identity and documents.
A booking is considered confirmed only after:
The required customer information and verification requirements have been completed;
The selected vehicle is available;
The applicable booking amount has been successfully paid; and
GetMyDrive has generated or communicated a booking confirmation.
A booking request or payment attempt does not automatically guarantee vehicle availability until the booking is confirmed.
GetMyDrive reserves the right to reject or cancel a booking where required for operational, verification, safety, legal, or other legitimate reasons.
The rental period begins at the confirmed start time of the booking and ends at the confirmed return time, unless an extension has been approved by GetMyDrive.
Customers must return the vehicle at the agreed date, time, and location.
Failure to return the vehicle on time may result in additional rental, late-return, operational, recovery, or other applicable charges.
Vehicles may be collected from designated GetMyDrive locations or delivered to eligible locations, subject to availability and applicable delivery charges.
The customer must inspect the vehicle at the time of pickup.
Customers should immediately report any visible damage, defect, warning light, missing item, or other issue before starting the trip.
Where applicable, photographs or videos may be captured during vehicle handover and return to document the condition of the vehicle.
Customers are responsible for taking reasonable care of the vehicle throughout the rental period.
The vehicle must be returned in substantially the same condition in which it was provided, subject to normal wear and tear.
The customer may be responsible for costs associated with:
New vehicle damage
Interior damage
Broken or missing parts
Tyre or wheel damage
Glass damage
Undue stains or contamination
Lost keys
Missing accessories
Mechanical damage caused by misuse
Damage caused by prohibited use
Cleaning beyond normal usage
GetMyDrive may assess vehicle condition using inspection reports, photographs, videos, telematics, service records, and other available evidence.
The customer is responsible for the vehicle from the time of pickup/start of rental until the vehicle is returned and accepted by GetMyDrive.
The customer must:
Drive responsibly and safely.
Follow all applicable traffic laws.
Use the correct fuel or charging method where applicable.
Keep the vehicle secure when unattended.
Take reasonable precautions against theft, damage, or misuse.
Notify GetMyDrive promptly in case of an accident, breakdown, theft, or other significant incident.
Return the vehicle within the agreed rental period.
Unless otherwise restricted by the booking or vehicle-specific conditions, GetMyDrive vehicles may be driven on public roads within India.
The customer must comply with:
Motor vehicle laws
Traffic regulations
Parking regulations
Toll requirements
State and local transportation rules
Applicable environmental and restricted-zone regulations
The customer is responsible for ensuring that the vehicle is operated only in areas where such operation is legally permitted.
The vehicle must not be used:
For racing, speed testing, or competitive driving.
For off-road driving unless expressly permitted.
For transporting hazardous, illegal, or prohibited goods.
For commercial passenger transportation without written authorisation.
For driving instruction or training.
For towing another vehicle unless expressly authorised.
For transporting or carrying illegal substances.
In connection with any unlawful activity.
Under the influence of alcohol, narcotics, or prohibited substances.
By any person who is not authorised under the booking.
In a manner that may damage the vehicle or endanger people or property.
Smoking or use of tobacco products inside the vehicle may be prohibited and may result in cleaning or other applicable charges.
Pets or animals may be restricted depending on the vehicle and booking conditions.
Only the customer or drivers specifically authorised by GetMyDrive may operate the vehicle.
The customer must not allow an unauthorised person to drive the vehicle.
The customer remains responsible for the vehicle and any actions or damage caused by an authorised additional driver.
GetMyDrive may require additional verification or documentation before approving an additional driver.
The customer is responsible for all applicable charges arising from their use of the vehicle during the rental period, including where applicable:
Traffic fines
Parking fines
Tolls
E-challans
Penalties
Road-user charges
Entry taxes
State taxes
Congestion charges
Other government or authority-imposed charges
Where GetMyDrive receives such a charge after the booking has ended, the customer may be required to reimburse GetMyDrive for the applicable amount and reasonable processing costs, where permitted by law.
The vehicle must be returned in accordance with the fuel or charging level specified by GetMyDrive.
Customers are responsible for using the appropriate fuel or charging equipment.
Incorrect fuel, improper charging, or related misuse that causes damage may result in the customer being responsible for the associated repair, recovery, and service costs.
The applicable kilometre allowance, package conditions, or unlimited-kilometre terms will be displayed during booking where applicable.
Customers must comply with the selected package.
Where additional kilometres or usage charges apply, such charges will be calculated according to the applicable rate communicated at the time of booking or otherwise specified by GetMyDrive.
Customers who wish to continue using the vehicle beyond the original booking period must request an extension through the approved GetMyDrive process.
An extension is valid only after:
Availability has been confirmed;
The extension has been approved; and
Any applicable additional payment has been successfully completed.
Customers must not continue using the vehicle after the scheduled return time without an approved extension.
Late return of a vehicle may result in additional charges.
If the vehicle is not returned within the agreed rental period and no extension has been approved, GetMyDrive may take appropriate action to recover the vehicle.
Repeated or significant delays may affect the customer's eligibility to use GetMyDrive services in the future.
Customers may cancel a booking subject to the cancellation policy applicable to the booking.
Unless otherwise specified during booking, the applicable cancellation terms may vary based on how much time remains before the scheduled rental start time.
Any refund will be processed according to the applicable cancellation policy and payment-provider timelines.
Booking-specific cancellation terms displayed at the time of booking will prevail where they differ from general cancellation terms.
Eligible refunds will be processed through the original payment method or another method determined by GetMyDrive.
Refund processing time may depend on:
Payment gateway processing;
Bank processing;
Card issuer;
UPI provider;
Other payment-service providers.
GetMyDrive is not responsible for delays caused by external financial institutions or payment providers.
Where applicable, GetMyDrive may collect a security deposit or place a temporary hold/pre-authorisation against the customer's payment method.
The security deposit may be used towards eligible amounts including:
Vehicle damage
Missing items
Excess cleaning
Unpaid rental charges
Late-return charges
Traffic penalties
Tolls
Fuel/charging charges
Other amounts payable under these Terms
Any remaining refundable amount will be released or refunded after the vehicle inspection and applicable reconciliation process.
In the event of an accident, the customer must:
Ensure the safety of all persons involved.
Contact emergency services where necessary.
Notify GetMyDrive as soon as reasonably possible.
Cooperate with police, insurance representatives, and GetMyDrive.
Provide accurate details of the incident.
Preserve relevant evidence, including photographs and videos where safe to do so.
Not admit liability or make unauthorised settlements on behalf of GetMyDrive.
Failure to report an accident promptly may affect the customer's liability, protection eligibility, or applicable claim handling.
If the vehicle experiences a mechanical problem or breakdown, the customer must contact GetMyDrive through the designated support channel.
Customers should not arrange major repairs without prior authorisation unless immediate action is reasonably necessary for safety.
If an authorised repair is required, GetMyDrive may coordinate roadside assistance, repair, recovery, or replacement arrangements depending on the circumstances.
If the vehicle is stolen, the customer must immediately:
Notify GetMyDrive;
Inform the police;
Obtain a copy or reference of the police complaint/FIR where applicable;
Provide all requested information and documentation;
Cooperate fully with the recovery and investigation process.
The customer's liability will be determined based on the circumstances, applicable protection terms, these Terms, and applicable law.
Where a damage-protection or vehicle-protection option is purchased, it is subject to its specific terms, exclusions, limits, and conditions.
Protection does not automatically cover every type of damage or loss.
Protection may not apply in circumstances including, but not limited to:
Drunk or impaired driving;
Unauthorised driving;
Reckless or dangerous driving;
Racing or speed testing;
Intentional damage;
Fraudulent activity;
Illegal use;
Off-road use where prohibited;
Failure to report an accident;
Leaving the vehicle unsecured;
Breach of these Terms.
The customer's financial responsibility may therefore continue where protection exclusions apply.
GetMyDrive may inspect the vehicle before and after each rental.
Damage assessment may consider:
Pre-rental inspection records;
Post-rental inspection records;
Customer-submitted photographs;
GetMyDrive photographs/videos;
Vehicle telematics;
Service records;
Repair estimates;
Other relevant evidence.
If damage is identified, GetMyDrive may notify the customer and apply the applicable charges in accordance with these Terms and the booking conditions.
Vehicles may be equipped with GPS, telematics, security, or other monitoring technology.
Such systems may collect information relating to:
Vehicle location;
Vehicle usage;
Distance travelled;
Driving events;
Vehicle status;
Security events;
Maintenance information.
Such information may be used for legitimate purposes including vehicle security, fleet management, safety, maintenance, operational support, fraud prevention, and compliance.
Use of such technology will be subject to applicable law and GetMyDrive's Privacy Policy.
GetMyDrive may collect and process personal information required to provide its services, including booking, identity verification, payment processing, customer support, security, fraud prevention, and regulatory compliance.
Customer information may be shared with authorised service providers where necessary to provide the requested service or fulfil legitimate business and legal requirements.
For additional information, please refer to the GetMyDrive Privacy Policy.
Customers are responsible for paying all charges displayed or otherwise communicated during the booking process.
Depending on the booking, charges may include:
Rental charges
Platform/service fees
Convenience fees
Delivery or pickup charges
Security deposit
Protection charges
Taxes
Extension charges
Late-return charges
Damage charges
Other applicable fees
Applicable taxes, including GST, may be charged as required by law.
Promotional offers, discounts, coupons, referral benefits, and special pricing may be subject to additional terms.
Unless expressly stated otherwise:
Offers cannot be exchanged for cash.
Offers may have validity periods.
Certain vehicles, locations, dates, or customers may be excluded.
Multiple offers may not always be combined.
GetMyDrive may withdraw or modify an offer where permitted.
Customers are responsible for maintaining the confidentiality of their account credentials and for activities carried out through their account.
Customers must immediately notify GetMyDrive if they suspect unauthorised access to their account.
GetMyDrive may suspend or terminate an account where there is reasonable evidence of fraud, misuse, policy violations, or other prohibited activity.
GetMyDrive attempts to maintain accurate vehicle availability and service information.
However, vehicle availability may change due to:
Maintenance;
Mechanical issues;
Previous customer delays;
Accidents;
Operational requirements;
Technical issues;
Weather or natural events;
Government restrictions;
Other circumstances beyond reasonable control.
GetMyDrive may provide a replacement vehicle, alternative arrangement, refund, or other reasonable resolution depending on the circumstances.
To the extent permitted by applicable law, GetMyDrive will not be responsible for indirect, incidental, special, consequential, or unforeseeable losses arising from the use or inability to use the service.
Nothing in these Terms is intended to exclude or limit liability that cannot legally be excluded or limited under applicable law.
Customers remain responsible for complying with all applicable laws and for using the vehicle safely and responsibly.
GetMyDrive will not be considered in breach of these Terms where performance is prevented or materially affected by circumstances beyond its reasonable control, including:
Natural disasters;
Floods;
Cyclones;
Earthquakes;
Fire;
Government restrictions;
Strikes;
Civil disturbances;
Epidemics or pandemics;
Major technical failures;
Road closures;
War or similar events;
Other extraordinary circumstances.
GetMyDrive may suspend or terminate a booking or customer account where:
The customer violates these Terms;
Required verification cannot be completed;
Payment is not received;
Fraud or suspicious activity is detected;
The vehicle is misused;
The customer provides false information;
The customer uses the vehicle for prohibited purposes;
Continued service presents a safety, legal, or operational risk.
Where appropriate, GetMyDrive may also take steps to recover its vehicle.
GetMyDrive may update these Terms & Conditions from time to time.
Updated Terms will be published through the applicable GetMyDrive website or application.
The updated version will apply from the effective date stated in the updated Terms, subject to applicable law.
These Terms shall be governed by and interpreted in accordance with the laws of India.
Any dispute arising in connection with the use of GetMyDrive services shall be subject to the applicable courts and legal jurisdiction determined in accordance with applicable law.
If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, the remaining provisions will continue to remain in effect to the extent permitted by law.
These Terms, together with the applicable booking conditions, payment terms, cancellation policy, privacy policy, vehicle-specific conditions, and other policies communicated by GetMyDrive, constitute the agreement governing the customer's use of the service.
Where a booking-specific condition conflicts with a general provision, the applicable booking-specific condition may prevail for that booking.
For questions, support, booking assistance, or complaints relating to these Terms or your rental, please contact GetMyDrive through the official customer support channels provided on our website or application.
GetMyDrive
Operated by Monter Smart Drive Pvt. Ltd.
Chennai, Tamil Nadu, India
Website: getmydrive.in
By making a booking or using a GetMyDrive vehicle, you confirm that:
You have read and understood these Terms & Conditions.
The information and documents provided by you are accurate and genuine.
You hold the required driving licence and eligibility to operate the vehicle.
You agree to comply with all applicable laws and GetMyDrive policies.
You accept responsibility for the vehicle during your rental period.
You agree to pay all applicable charges arising from your booking and use of the vehicle.
Drive Smart. Trust the Journey.